Everyone who knows me knows that I am a big fan of Hawk Performance brake linings. Ever since my first set of HPs pads on the B5, I’ve been running various Hawk compounds for various purposes. I usually match the compound of the brake linings to the tyres I’m running, so HPS with my winters and HP+ with my summers.
Recently, I needed to repair a leaky power steering line and in the process discovered that I had a loose pad on the front axle. Further investigation found that the lining had separated from the backing plate. This is pretty much a catastrophic failure for a brake pad, so I’m glad I caught it when I did. Considering what the car has been through, I wasn’t too upset with the situation – the car sits for longer periods of time in the summer when I don’t really drive it at all. Add in all the winter salt and who know what’s going on there.
We do some brake bonding at my employer – designing the adhesives used to hold the linings on the back plates, so I was curious to hear what Hawk had to say. I reached out through their customer service contact page. A few days later, they came back, asking for photos, which I gladly sent in. Almost immediately, the answer came back – “we can warranty those for you.”
So, I have to say, I’m pretty darn pleased with Hawk. Not only for the performance of their linings, which I really like, but also their Customer Service team, who took care of this issue. No doubt there will be some sort of work on their end and hopefully my pad set was an anomaly. It’s refreshing to know that they stand behind their product even when things go pretty wrong.
Thank you, Hawk!